Date Added:
01-28-2005

Submitted by: Chris Beveridge

A month after the release, a form appeared on their site indicating that if you were not happy with the subtitles, a corrected version is available. The corrected versions can be identified with a "v4" marking on the spine of the keepcase artwork.

Date Added:
07-26-2004

Submitted by: Sunwukong

Bandai now has an exchange program for this volume of Ghost in the Shell with the DTS audio issue. For information on how to get your disc exchanged, contact them at Support@Bandai-Ent.com. This is for US residents only. Replacements and refunds will NOT be sent to addresses outside of the United States or Canada.

Date Added:
10-05-2004

Submitted by: Chris Beveridge

Link at Bandai Entertainment

Dear Valued Customer,

Thank you for purchasing the new Ghost in the Shell-Stand Alone Complex.

We have received reports regarding a manufacturing error affecting some of the Ghost in the Shell-Stand Alone Complex: Volume 2 DVD releases. Upon investigating this matter, we have discovered this error on several of our own samples.

Reports have claimed that some of the Ghost in the Shell-Stand Alone Complex: Volume 2 "Standard Edition" packages mistakenly contain the DTS disc instead of the Dolby Digital disc. We have found this to be true on a limited number of discs.

There have also been reports that the Ghost in the Shell-Stand Alone Complex Volume 2 "Special Edition" DVD label art is reversed on the 2 DVD discs - the DTS DVD being improperly labeled with the Dolby Digital disc art and the Dolby Digital DVD being improperly labeled with the DTS disc art. We have found this to be true on a limited number of discs also and we sincerely apologize for this manufacturing error. However, we ask you to keep in mind that the DVDs for the "Special Edition" function completely fine and play correctly. They are not defective discs; the disc art was simply switched by mistake. You can enjoy the program in its entirety by playing the opposite DVD disc when viewing on your preferred Dolby Digital or DTS system.

For those of you who would like to receive replacement disc(s) for either the "Standard Edition" or "Special Editions", we ask that you send us your Ghost in the Shell-Stand Alone Complex Volume 2 disc(s) for immediate replacement. Please return your DVD(s) including the DVD case and all packaging in an envelope via U.S. Postal Service only to:

Bandai Entertainment, Inc.
Attn: Customer Service
Ghost in the Shell: SAC Vol. 2
5551 Katella Ave.
Cypress, CA 90630

Please make sure to print out this document. Just fill in the required information requested at the bottom of the page and include a copy of it along with your DVD return for replacement discs and a full postage refund. (Replacements and postage refunds will NOT be accepted from locations outside of the United States.)

Once again, we apologize for any inconvenience this manufacturing error may have caused and we look forward to sending you your replacement and postage refund as soon as possible. We encourage you to continue to be a fan of this important and exciting new anime series.

Best Regards,
Support@Bandai-Ent.com

----------------------------------------------------------------
Issue: Ghost in the Shell: SAC volume 2

Full Name: ______________________________________
Address: ______________________________________
______________________________________
______________________________________
Telephone #:_(_______)____________-_________________
Name of product(s) returned:__________________________________________________
Replacement ________

** A receipt is required for a postage refund

Date Added:
07-23-2004

08 - velveteen contains track 09 - Lithium Flower as well
09 is Home stay
10 is Inner Univers
11 is first 2:14 of Fish - Silent Cruise
12 is rest of Fish - Silent Cruise

Submitted by: Dan Jackson

Please contact Bandai at beirep@bandai.com indicating that you have one of the bad CDs that came with the special edition release. You will receive an email (displayed below) as well as a form to fill out and pertinent information on where to send it.

---

I am happy to announce that the replacements for the Ghost in the Shell Soundtrack are now available. The replacements will be done on a first come first serve basis. Please fill out the form below and mail in your soundtrack. Please understand that there may be a high demand for the replacements and allow some time for the replacement to arrive. Also note that this is NOT for the replacement of the DTS disc. Please send in only the soundtrack (just the CD is fine). We are currently in the process of having replacements for the DTS. We have no RFM numbers assigned for the sake of speeding up the replacement process. Thank you all for your patience and understanding of the situation. We hope to get these replacements to you as fast as possible.

---

Date Added:
09-14-2003

Submitted by: Unknown

Date Added:
08-21-2004

Submitted by: Minuit

No resolution yet but the problem is being researched: " We're currently looking into problems with the Gravitation 3 DVD. From the research we've done on it so far, its only occuring on certain players which is making it very difficult to locate exactly what's causing the problem. Once we've been able to isolate the problem we'll be issuing a formal statement. Please have patience while we try to figure out what's up with the discs."

09/03/2004 update:

We've managed to discover the problem with the discs was due to an error during the initial pressing of the first batch of the Gravitation 3 discs. This caused some DVD players to have difficulties flipping between the two layers on this disc and lead to the disc skipping and freezing. We have tested the second batch of the discs, and they are playing trouble free.

If you have purchased a Gravitation 3 DVD which is having technical difficulties, please contact our friendly customer service representatives at 1-800-338-6827 who will be able to assist you in replacing your disc. You will need to send your defective disc in to receive a replacement.

Date Added:
11-27-2004

Submitted by: Donovan